My Experience with Ordering Tiles from IBO.com
I recently placed multiple orders for home building materials on IBO.com, including tiles. While the website promises delivery within 4 hours, my experience turned out quite different. After placing the order, the delivery took nearly 10 days — far from what was advertised. When the tiles finally arrived, two boxes were damaged even before unloading. I immediately informed the IBO team and the assigned SPOC. They assured me that a refund would be processed, but to date, nothing has been received. A few other boxes also had damaged edges, yet there was no proactive support or compensation from IBO’s end. Poor Customer Support Experience The website and WhatsApp support experience have been disappointing. Their WhatsApp bot routes issues to an agent, who typically says someone will call back — but the issue never gets resolved. After a few hours, I receive a WhatsApp message stating that the ticket has been “resolved and closed”, even though n...